Job Description
Salary: 10.00
ACD Connect is hiring for a Part Time Remote Call Center Agent. This position has the potential to lead to Full Time for the right candidate.
The Call Center agents position handles answering incoming calls from customers, respond to inquiries, manage complaints, troubleshoot significant customer service issues, and provide general information. You will be a member of the primary contact will be responsible for assisting callers in completing donations online and over the phone.
*This is a work from home position*
>>>>> Due to our current state contracts, we are unable to hire INTERNATIONALLY and in these states at this time: CT, MA, DE, DC, NJ, NY, CA, OR, WV, MT, MN, AL, AR, ID, WY, WA, AK, HI, PR
All applicants applying from these states or internationally unfortunately cannot be considered.
Job Duties
Answer incoming calls and respond to customers emails
Maintain a friendly and professional tone on all calls and interactions with customers
Management and resolve customer complaints
Input customer donations in the computer system
Identify and escalate issues to supervisors
Provide client service information to customers
Research required information using available resources
Research, identify, and resolve customer complaints/issues using applicable software
Route calls to appropriate resources
Document all call information according to standard operating procedures
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Skills and Requirements:
Compensation starts at $10.00/hour
Benefits offered are: Personal Accident Insurance, Retirement plan with employer matching and after 6 months of continued employment Cell phone and Internet Stipends paid monthly.
remote workSalary: $41,600 - 41,600 per year Requirements: I am looking for individuals who are fluent in English. A bachelors degree, either completed or in progress, is required. Strong writing and grammar abilities are essential. You should possess excellent research...
Technology Talent Program Location: NYC Launch Your Career in Tech No Degree Required Launch Your Tech Career with mthrees Tech Accelerator Program Ready to break into techwithout a degree? mthrees Tech Accelerator program offers a unique pathway...
...Wind Turbine Technician II Lindahl / Tioga, ND We are offering up to $5,000 USD Sign On Bonus* - Details below Join our journey towards wind energy solutions. At Vestas, we believe in a world powered by renewable energy. We are a worldwide authority...
...Job Description: The Accounting Assistant provides critical support by aiding in the day-to-day functionality of the Accounting team. This role is ideal for someone interested in providing financial and administrative support in a team environment. Accounting experience...
...train new drivers so that theyll practice a lifetime of safe driving? Then this job is for you! Instructs students how to driver and... .... We will train you to become an excellent driving instructor Skills Excellent verbal and written communication skills...