** This Account Manager is expected to be at client location at Plano 80% of the time.
Remote/travel options will not work and won't be considered.
Responsibilities:
Develop a deep understanding of Industry and clients business priorities, challenges, and initiatives, identifying value-add opportunities through Fractals services and products.
Leverage CPG expertise, industry insights, technology, and process knowledge to anticipate client needs and proactively identify opportunities for value creation.
Collaborate closely with solution and capability teams to ensure alignment with client priorities and strategic objectives.
Represent Fractals full portfolio of CPG solutions and Fractal's capabilities spanning AI, Engineering, and Behavioral Sciences and connect client needs to the most relevant capabilities.
Act as the primary point of contact for assigned clients, ensuring delivery excellence, measurable business impact, and high client satisfaction.
Manage and nurture client relationships across diverse business and technology stakeholders globally, with the ability to effectively engage CXOs, SVPs, and Director- level clients.
Foster collaboration across cross-functional teams to ensure integrated, impactful delivery for clients.
Drive account growth and margin targets in line with organizational goals.
Continuously monitor account health and delivery performance to ensure contractual commitments are met and sustained value is delivered.
Should be based out of Dallas area and expected to be in the client office 4-5 days/week.
Qualifications and Skills:
15 years in IT Services, including 5+ years in Account Management, with a track record of growing high-value, strategic accounts and building long-term relationships.
Strong executive presence with the ability to influence and engage CXO and senior leadership across diverse client organizations.
Proven ability to understand client business, translate challenges into actionable opportunities, and navigate complex client ecosystems while championing Fractal.
Demonstrated expertise in Engineering, Delivery Management, or CPG Consulting.
Strong commercial acumen and negotiation skills to drive account expansion and achieve growth targets.
Deep knowledge of AI, Engineering, Cloud Technology, and related domains, with awareness of evolving industry trends.
Experience managing end-to-end delivery of large, complex engagements, including custom solutions, platforms, accelerators, and products.
Self-driven, decisive, and committed to delivering transformational client impact, with exceptional oral and written communication skills.
Masters (preferred) or bachelors degree in computer science, Mathematics, or a related
field.
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