Job Description
Responsibilities
• Platform Management: Oversees configuration and maintenance of the ServiceNow platform.
• User Administration: Manages user accounts, roles, and permissions.
• Workflow Automation: Designs and implements workflows to streamline business processes.
• Application Customization: Builds and customizes applications within ServiceNow.
• User Support: Provides support and troubleshooting for end-users.
• System Optimization: Monitors system performance and optimizes for efficiency.
• Integrations: Implements and integrates new systems or add-ons.
• Quality Assurance: Conducts testing to ensure system functionality and quality before deployment. Qualifications
• Bachelor’s degree from an accredited institution
• 10+ years related experience including:
• Proficient in configuring and customizing ServiceNow modules, including Incident Management, Change Management, and Asset Management etc.
• Skilled in developing automated workflows, forms, and dashboards to align with organizational processes.
• Experience integrating ServiceNow with enterprise systems such as HR systems, and financial tools.
• Ability to establish API connections for seamless data exchange between ServiceNow and external platforms.
• Knowledge of ServiceNow System Administration, including user roles, permissions, and access controls.
• Experience providing operational sustainment support to ensure ServiceNow remains functional and efficient.
• Skilled in creating real-time dashboards and generating custom reports for tracking IT service requests and performance metrics.
• Proficient in developing and maintaining a centralized knowledge base for IT solutions, FAQs, and troubleshooting guides.
• Ability to conduct stakeholder training to maximize platform adoption and effective usage.
• Experience developing and maintaining functional and technical documentation for ServiceNow tools and capabilities.
• Expertise in automating and deploying best practice processes to improve efficiency and reduce manual effort.
• Ability to align ServiceNow configurations with organizational lines of effort and strategic goals.
• Skilled in increasing process digitalization and enhancing organizational effectiveness through ServiceNow solutions.
• Experience capturing stakeholder feedback to improve ServiceNow functionality and user experience.
• Ability to measure the quantitative impact of ServiceNow solutions on mission objectives.
Job Tags
Similar Jobs
AMCE Physicians Group
...Description AMCE is seeking qualified Nurse Practitioners to join as independent contractors for... ...platform for records and dictation - One-time visits with no follow-up, treating, or... ...months assessment experience Position is part-time, contract, or per diem with pay $75...
Mayo Clinic
...Histology Technician (HT) :~ Associate degree required. ~ Coursework including 24... ...date Histotechnologist (HTL) : Bachelors degree required. Histotechnologist... ...Graduates of the Mayo Clinic School of Health Sciences Histology Technician Program will...
Brooklyn District Attorney's Office
...attorneys with at least 5 years of litigation as well as investigative experience to join the Office in its Investigations Division, Public Integrity Bureau (PIB).PIB investigates corruption and crimes committed by public officials at all levels of government. This...
Redeemer Health
...with a physician network and outpatient services, a 31-bed transitional care unit, home health and hospice services, three skilled nursing facilities, personal care, a retirement community, low-income housing, an independent living community, a transitional housing program...
Bestica
...2/02/2026~ Duration: 13 weeks ~24 hours per week ~ Shift: 8 hours, days ~ Employment Type: Travel 293148General (AB/OB) Ultra sonographer DESCRIPTION: Job Title: General (AB/OB) Ultra sonographer Location: Zanesville, OH 43701 Contract Type...