Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...Role: Talent Acquisition Partner Industry: Automotive Location: Anaheim/ LA - CA, Westwood/ Boston - MA Hours: 8-5; M-Thurs Onsite, Fridays remote Compensation: $90K- $111,000 Summary: Insight Global is seeking a Talent Acquisition Partner to join our...
...community better, its an incredible feeling for everyone involved. Here's how you can help. We are currently looking for an Event Planner to join our team and rise to the challenge of empowering service. Position Highlights: The Event Planner is...
...Airline Customer Service Agent at the Seattle - Tacoma International Airport At Pacific Aviation, we take pride in delivering exceptional... ..., empathy, and quick thinking. Shifts Available (Part-Time): 45-hour shifts available for the following time slot: ~9...
...experience in drug safety or clinical data review is a plus. Detail-oriented with excellent written communication. Why Join Us? Remote or hybrid options Pharma industry training provided Clear career path into global drug safety #J-18808-Ljbffr
...sized businesses, JumpFly develops, implements, and manages PPC across Google, Microsoft, and Amazon, as well... ...platforms. We offer SEO consulting in addition to drive optimal performance across both paid and organic search. Despite our casual and flexible hybrid...