Job Description

Job no: 528176
Work type: Staff Full Time
Location: UMass Amherst
Department: Nursing Services
Union: USA/MTA
Categories: Health & Medical Services

About UMass Amherst

The flagship of the Commonwealth, the University of Massachusetts Amherst is a nationally ranked public land-grant research university that seeks to expand educational access, fuel innovation and creativity, and share and use its knowledge for the common good. Founded in 1863, UMass Amherst sits on nearly 1,450-acres in scenic Western Massachusetts and boasts state-of-the-art facilities for teaching, research, scholarship, and creative activity. The institution advances a diverse, equitable, and inclusive community where everyone feels connected and valuedand thrives, and offers a full range of undergraduate, graduate and professional degrees across 10 schools and colleges, and 100 undergraduate majors. We believe every member of our university community can contribute to our ongoing success by striving for the highest level of excellence as we seek breakthrough solutions to mounting environmental, social, economic, and technological challenges in our world.

Job Summary

Assists providers with patient care including clerical, medical and organizational tasks consistent with University Health Services (UHS) organizational guidelines and under the supervision of a Registered Nurse (RN), Nurse Practitioner (NP), Physician Assistant (PA) or Physician (MD). Works under the direct supervision of the RN Clinical Manager, who establishes work schedules, duty assignments and verifies work performance.

Essential Functions

• Checks provider schedules and organizes patient flow; greeting and accompanying patients to exam room, collecting patient history and performing intake assessments per organizational guidelines.
• Performs and maintains skill level consistent with organization's guidelines for the administration of medications and/or injections done under the supervision of an NP, PA, or MD which include but are not limited to the following:
• Sets-up and initiates nebulizer treatments.
• Applies oxygen delivery system at correct flow rates.
• Administers immunizations and TB tests per UHS protocol.

• Performs basic wound care, suture removal, ear irrigation, blood glucose monitoring and assists provider with minor procedures including cast applications.
• Prepares appropriate and complete documentation for all patient care activities including telephone encounters while maintaining patient confidentiality.
• Maintains proper handling and storage of hazardous materials (biohazards, corrosives, sharps).
• Performs specimen collection and decentralized laboratory testing per UHS protocol including documentation.
• Takes routine and postural vital signs, performs peak flow measurement and pulse oximetry, EKGs, vision screening, spirometry per UHS protocol.
• Performs routine orthopedic care, crutch/cane instruction, application of air splints, ace wraps and other splints and cast removal.
• Maintains and monitors proper temperature control for vaccine storage.
• Performs receptionist duties as needed including appointment scheduling, verification of insurance coverage and patient demographics utilizing the computerized patient management system.
• Assists with referrals, preauthorization and completing various forms/requisitions as needed to expedite patient care.
• Participates in medical tracking system which includes maintaining accurate data entry including appropriate documentation and informing provider of pertinent information.
• Uses universal precautions when exposed to blood and body fluids.
• Maintains patient confidentiality at all times utilizing current Health Insurance Portability and Accountability Act (HIPAA) guidelines.
• Maintains adequate levels of supplies in all exam rooms; orders medical and office supplies as needed; performs duties specific to the daily opening and closing of clinics; assists in general housekeeping of the clinic to maintain a safe and clean working environment. Maintains knowledge of equipment and supplies pertinent to clinical operations.
• Participates in annual UHS trainings, skills review and competency assessments. Maintains knowledge and familiarity with UHS policies and procedures.
• Interacts respectfully with patients understanding and promoting patient rights. Promotes a harmonious work environment with co-workers.

Other Functions

• Performs other duties as assigned.

Minimum Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• Associates Degree from an accredited Medical Assistant Program or successful completion of certification exam for CMA, Registered Medical Assistant (RMA), or CCMA (Certified Clinical Medical Assistant).
• Ability to carry out written and verbal instructions.
• Working knowledge of basic hospital/clinic practices, techniques, equipment and terminology.
• Good oral & written communication skills including telephone etiquette.
• Basic knowledge of insurance plans.
• Computer experience.
• Ability to physically lift & transfer patients.

Preferred Qualifications (Knowledge, Skills, Abilities, Education, Experience, Certifications, Licensure)

• American Association of Medical Assistants (AAMA) certification.
• American Medical Technologist (AMT) certification.
• Prior experience in an outpatient healthcare facility.
• CPR certification.
• Experience with electronic medical records.

Physical Demands/Working Conditions

• Typical outpatient healthcare facility activity.
• Requires the physical ability to lift & transfer patients.

Additional Details

• CPR certification within six (6) months of hire.
• Participates in on-call, after hours, holiday & weekend coverage.
• Is essential staff, required to work on snow days.
• May be assigned to specialty clinics as needed.

Will acquire the following qualifications while on the job:

• Understanding of UHS policies & procedures.
• Knowledge of daily clinic and urgent care routine.
• Knowledge of computerized practice management system.
• Knowledge documentation unique to UHS.
• Knowledge of insurance and patient registration.
• Additional skills required for UHS procedures and equipment.
• Knowledge of medical records retrieval.
• Skill in ordering supplies from in-house central supply.

Work Schedule

• Monday - Friday, 1:00pm-9:00pm.
• Required to work some evenings and some weekends on-call.
• 35 weeks per year minimum.

Salary Information

USA Non-Exempt Grade 13.

Special Instructions to Applicants

Along with the application, please submit a resume. References will be checked at the finalist stage. Please be prepared to provide contact information for three (3) professional references.

The University of Massachusetts Amherst welcomes all qualified applicants and complies with all state and federal anti-discrimination laws.

Advertised: Sep 30 2025 Eastern Daylight Time
Applications close: Dec 30 2025 Eastern Standard Time

WhatsappFacebookLinkedInEmail App if (typeof SocialShareKit != 'undefined') { SocialShareKit.init({ forceInit: true, reinitialize: true, selector: '.social-share-kit .ssk' }); }

Job Tags

Full time, Work at office, Monday to Friday, Weekend work, Afternoon shift,

Similar Jobs