Job Description

Client-Facing Account Manager

We are Marketing Agency, working with hundreds of local and small business clients from home services to auto repair, beauty, and more. Our mission is simple: help local businesses dominate online visibility and win more customers. We're looking for a Client-Facing Account Manager who understands Local SEO and digital marketing basics, but whose main focus is customer success, communication, and growth. You'll be the bridge between our delivery team and the clients ensuring they're onboarded smoothly, kept updated with weekly/monthly reports, and see the value we deliver.

Key Responsibilities:

• Onboard new clients: gather information, explain the process, set expectations
• Manage client relationships, be the primary point of contact for questions, updates, and strategy discussions
• Prepare & present reports: weekly & monthly performance updates (traffic, rankings, leads)
• Upsell & cross-sell: identify opportunities to offer clients additional services (SEO upgrades, ads, content, etc.)
• Ensure retention & satisfaction: anticipate client needs, solve issues proactively, and keep churn low
• Coordinate internally: work with the SEO/project management team to deliver on client needs

Requirements:

• Strong communication & relationship management skills (customer-first mindset)
• Background in marketing agency work or familiarity with Local SEO concepts (GBP, citations, rankings, etc.)
• Sales-oriented, able to upsell services naturally and build long-term client value
• Organized, detail-oriented, with ability to manage dozens of accounts efficiently
• Previous experience in account management, business development, or customer success is a big plus

Engagement:

• Long-term, ongoing role (full-time or part-time with growth potential)
• Remote, flexible schedule but must provide consistent client communication & reporting

Why Join Us:

You'll manage relationships at scale not just one-off accounts. If you're customer-centric, love building relationships, and want to grow inside a fast-paced marketing agency, this role is for you.

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