Job Description

Job Description

Job Description

Be Part of Something That Matters

At Viking, we're not just building fire protection equipment - we're building peace of mind. Our products help protect lives and property around the world, and we take that responsibility seriously.

With over 100 years of experience and a reputation for doing things the right way, we're driven by our values: innovation, integrity, and a deep commitment to safety.

If you're looking for a career where your work truly makes an impact, where ideas are welcomed, growth is encouraged, and every day has purpose, Viking is the place for you. Join us and help protect what matters most!

Customer Service Rep full-service account management regarding products and services, including pricing, availability, and shipping information Responds thoroughly and timely to inquiries, via phone, email, or directly to customers, within an industrial distribution environment.

Responsible for working with Branch Operations Manager to manage all activities on the shop floor related to production and quality control. Ensure delivery schedules are met while controlling labor costs. Monitor production output on a daily basis to make sure production standards (output per person) are met. Contribute to maintenance of production equipment. This position can recommend personnel actions, with oversight and approval from the Branch Operations Manager, and oversees most day-to-day operations.

Work Schedule: Monday - Thursday 3:30 pm - 2:00 am

RESPONSIBILITIES:

• Provide leadership, guidance and training in all fabrication areas. To include, but not limited to, equipment, software, and company policies and procedures.
• Coordinate with Customer Service and Warehouse on a minimum daily basis to ensure the highest level of customer service and on-time delivery are maintained.
• Assure that the highest standards are maintained for safety, housekeeping, and compliance with all government and company standards.
• Lead continuous improvement projects as assigned by manager.
• Work with the manager to troubleshoot all fabrication issues to find the cause, help resolve the issue, and prevent reoccurrence.
• Conduct standard metrics reporting as assigned by manager.
• Manage resources and consumables.
• Provide coverage of additional assigned responsibilities in manager's absence.
• Handle additional tasks necessary to fulfill the needs of the company and the customer as deemed by the manager.
• Supervise assigned employees, including assessing and planning for overtime needs.
• Assure that the highest standards are maintained for safety, housekeeping, and compliance with all company and government standards, policies, procedures, and practices.
• Report all safety, product, machine maintenance, and manpower issues and needs to Branch Operations Manager in a timely manner, and provide resolutions. Monitor daily machine maintenance and perform basic equipment set-up functions.
• Monitor production schedule and resolve potential problems or bottlenecks.
• Perform quality control operations, and report results of quality audits to Branch Operations Manager. Represent facility inn any regional and/or national quality initiatives.
• Perform a variety of fabrication tasks as required by production needs, including operating powered and manual material handling equipment, loading and unloading pipe, and operating powered and/or manual banding equipment as needed to ready pipe bundles for shipment.

REQUIREMENTS:

• Demonstrated leadership ability through professional experience.
• Minimum 4-yr degree in related field or 2-yr degree with equivalent experience.
• Excellent communication skills, including ability to express well-reasoned, independent thought.
• Demonstrated ability to work as part of a team.
• PC proficiency at an intermediate level, min.

BENEFITS:

Medical, Dental, Flexible Spending Accounts, Vacation, Holidays, Life Insurance, 401k, Tuition Reimbursement, Fitness Center Reimbursement, Boot Reimbursement

IND110

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