Job Description

Overview

The Event and Workspace Coordinator supports the planning and execution of Institute events and day-to-day operations of designated workspaces and conference rooms, ensuring safe, compliant, and efficient use of facilities. The role coordinates room scheduling, event logistics, vendor services, audiovisual support, and onsite execution in a complex, multi-site academic medical environment. This position implements standard operating procedures for space utilizations and maintains inventories and equipment readiness.

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute is a leader in life changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. We strive to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds, and design programs to promote public health particularly among high-risk and underserved populations. We conduct groundbreaking research that advances treatment, we educate tomorrow's physician/researchers, and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

Primary Duties and Responsibilities

• Event Logistics and Execution: Coordinate end-to-end event logistics (room sets, audiovisual, catering, registration, accessibility) for internal users; maintain detailed event orders, floorplans, and timelines; provide onsite support for setup, live event operations, and breakdown.
• Space Scheduling and Calendar Management: Manage room reservations and space assignments in the enterprise scheduling system; balance priorities across clinical, research, administrative, and external users; issue confirmations and usage policies; resolve conflicts and last-minute changes. Manage AV Support inbox to answer and triage emails as needed.
• Conference Room Operations and Readiness: Maintain Conference Room SOPs, usage guidelines, and equipment checklists; ensure rooms are clean, set according to standards, and stocked with necessary supplies; track and coordinate preventive maintenance and repairs with Facilities and AV.
• AV and Technical Coordination: Serve as liaison to first-line support for audiovisual needs (projectors, microphones, hybrid/virtual meeting platforms); coordinate with AV technicians for complex setups; test equipment and connections in advance; escalate and document issues/resolutions.
• Other AV and conference services related requests as directed.

Knowledge, Skills and Abilities

• Knowledge of event and venue operations, including room setup standards, run-of-show execution, and post-event reconciliation in a complex, multi-stakeholder environment. Proficiency with space scheduling/calendaring tools and collaboration platforms; ability to read floor plans and produce basic room diagrams.
• Working knowledge of AV fundamentals (microphones, projectors/displays, conferencing platforms) with the ability to triage common issues and coordinate with technical teams.
• Strong organizational and time management skills with ability to manage multiple events, timelines, and stakeholders simultaneously; meticulous attention to detail and follow-through.
• Effective written and verbal communication skills; ability to produce clear event orders, vendor instructions, and client updates; professional customer service orientation.
• Ability to build positive working relationships and collaborate with other internal departments, including Facilities Operations, Security, Environmental Health & Safety, Food Services, and external vendors.
• Problem-solving skills and situational awareness to anticipate risks, adapt plans, and execute under time constraints; calm, professional demeanor in high-visibility settings.
• Hybrid position that will require onsite presence for large and/or VIP events. Ability to work early mornings, evenings, and weekends as event schedules require; ability to stand for extended periods.
• Commitment to inclusion and accessibility in event planning and execution; awareness of universal design and accommodation practices.

Minimum Job Qualifications

• High school diploma required. Bachelor’s Degree in Hospitality/Events Management, Business Administration, Communications, or related discipline preferred.
• 2 years of experience in event operations, venue/conference services, hospitality, or facilities coordination within a complex organization required, preferably in healthcare, higher education, or nonprofit setting. Experience with a scheduling system, AV coordination, vendor management, and onsite event execution required.

License/Certification/Registration Required: None

Supervisory Responsibilities: No

Patient Contact: None

At Dana-Farber Cancer Institute, we work every day to create an innovative, caring, and inclusive environment where every patient, family, and staff member feels they belong. As relentless as we are in our mission to reduce the burden of cancer for all, we are committed to having faculty and staff who offer multifaceted experiences. Cancer knows no boundaries and when it comes to hiring the most dedicated and compassionate professionals, neither do we. If working in this kind of organization inspires you, we encourage you to apply.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.  

Pay Transparency Statement

The hiring range is based on market pay structures, with individual salaries determined by factors such as business needs, market conditions, internal equity, and based on the candidate’s relevant experience, skills and qualifications.

For union positions, the pay range is determined by the Collective Bargaining Agreement (CBA).

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