Job Description

Job Title: Customer Service Representative - Level III Location: 1400 Merrill Lynch Dr, Pennington, NJ 08534 Start Date: ASAP (Pending successful onboarding) Pay Rate: $21.00/hour (Paid weekly) Contract Duration: 12-month initial contract with the possibility of extension or full-time conversion based on performance, attendance, and business needs Benefits: Health, Vision, and Dental coverage available Position Summary: We are seeking an experienced Customer Service Representative (Level III) to support participants in employer-sponsored 401(k), pension, and non-qualified deferred compensation plans. The role involves guiding participants through account management, executing financial transactions, and ensuring accuracy in processing. This is a hybrid on-site position during training, with work conducted in a virtual setting from the office location. Training Schedule: Monday to Friday: 9:00 AM - 5:30 PM EST Post-training, shifts will align with the schedule selected at the time of offer. Available Work Shifts (Post-Training): Monday - Friday: 9:30 AM - 6:00 PM EST

10:00 AM - 6:30 PM EST

10:30 AM - 7:00 PM EST

11:00 AM - 7:30 PM EST

11:30 AM - 8:00 PM EST

12:00 PM - 8:30 PM EST

12:30 PM - 9:00 PM EST

Candidate Expectations: Before applying, please be aware of the following requirements and expectations: Cell Phones: Usage restricted to designated areas and times (to be discussed by the manager). Dress Code: Professional business casual is mandatory - including for interviews. Attendance: Reliable attendance is essential. Proper procedures must be followed for absences (call-out line, notifying supervisors and vendors). Punctuality: A maximum of 16 hours of time off is allowed within the first 90 days. It is strongly recommended not to schedule any time off during training. On-Site Training: Candidates must work onsite during training and should not bring personal items such as blankets to the workplace. Required Skills & Qualifications: Minimum of 2+ years of customer service experience in a fast-paced environment. Strong computer skills, including proficiency with Microsoft Outlook, Word, and PowerPoint. Ability to multitask across multiple systems while maintaining client engagement and accuracy in documentation. Excellent written and verbal communication skills, with a focus on professionalism and clarity. Strong problem-solving and conflict-resolution skills, with the ability to remain calm and respectful under pressure. Receptive to coaching, feedback, and ongoing skill development. Ability to handle sensitive and confidential information responsibly. Highly motivated, self-driven, and adaptable to change. #TMCS Tailored Management

Job Tags

Weekly pay, Full time, Contract work, Casual work, 16 hours, Work at office, Immediate start, Shift work, Monday to Friday,

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