Overview Join to apply for the Call Center Manager - Benefit Payments role at Northern Trust . About Northern Trust Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Job Summary Has day-to-day management responsibilities for a small team. Responsible for the assignment of work to the Benefits Payment team that provides taxation advice to clients and partners relating to tax and retirement planning, trust, and/or investment products. Responsible for work flow distribution and the effective use of resources within the team. Carries out complex activities with significant financial, client, and/or internal business impact. Conducts performance management and career development processes. Work Model: Hybrid Major Duties Responsible for workflow distribution and the effective use of resources within the team Ensure that clear resolution of client escalations is provided regarding benefits payments products, taxation and retirement planning. Provide on the job technical training and coaching for all team members and brief staff regularly on issues relating to work carried out by the team and new initiatives Carries out complex activities with significant financial, client, and/or internal business impact Organizes the work of the team, assigns tasks, sets short-term priorities, monitors all activities and ensures timely and accurate completion of the work May have direct interaction with committees and/or Senior Management More technically sound in area of expertise and has broader knowledge of other areas Able to facilitate discussions and reach decisions Conducts performance management and career development processes, and staffing and disciplinary actions Provides input and support to budget management process Knowledge Excellent oral and written communication skills are required Analytical and problem-solving skills are required / preferred Ability to set priorities and manage deadlines, escalating issues where necessary Good team player, self-starter, flexible, with the ability to work under pressure with minimal supervision Leadership and organizational skills are needed to prioritize assignments and provide feedback to staff. Experience: Call Center Management experience is required and College/ University degree is preferred. Related Industry qualification / or studying towards, is preferred. Salary Range