Join to apply for the Call Center Manager role at Apex Service Partners . Apex Service Partners is looking to add a Customer Service Manager to the team. We seek a seasoned leader with organizational skills to enhance our brand presence and drive growth, ideally with experience in a rapidly scaling call center environment. What’s In It For You Salary: $110,000-$140,000 plus potential bonuses Schedule: Flexible, with some nights/weekends/overtime required Benefits Year-round vacation opportunities 100% Medical, Dental, & Vision insurance at no cost to employees; family plans available 401(k) with up to 4% company match Life Insurance and paid time off Responsibilities Demonstrate core values: Service, Teamwork, Integrity, Quality Aim for a 5-star customer experience Improve department procedures and protocols Train new hires and existing staff to meet standards Monitor staff interactions and provide ongoing training Ensure scheduling and service information are up-to-date Handle escalated customer concerns professionally Maintain confidentiality and accurate documentation Qualifications Minimum 3+ years in call center management, HVAC/Plumbing experience preferred but not required Excellent communication and organizational skills Ability to handle pressure and adapt to change Proficiency in Microsoft Office; Service Titan experience a plus Must pass background and drug screening; authorized to work in the US Additional Information The pay range is $110K-$140K, dependent on experience and market factors. We offer comprehensive benefits and an inclusive, equal opportunity workplace. Only shortlisted candidates will be contacted. #J-18808-Ljbffr Apex Service Partners
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