Job Description
Job Title: Amazon Connect Developer
Department: Engineering
Reports To: Tony Bagalini, Director of Innovation & Efficiency
Our Company:
PracticeTek is a large and established healthcare technology company, providing comprehensive software solutions to dental, orthodontic, chiropractic, optometry, and other healthcare clinics. We empower clinicians and their teams to deliver better patient care through innovative and user-friendly technology.
At PracticeTek, you'll have the opportunity to:
The Digital Customer Experience Department:
The Digital Customer Experience Department is at the core of our mission, responsible for designing, building, and maintaining the innovative technology solutions that empower our clients. We are a team of problem-solvers and builders who thrive on creating user-friendly, scalable, and impactful products for the healthcare industry.
The Career Opportunity:
Our Amazon Connect Developer is responsible for architecting, building, and optimizing our next-generation chat and voice customer engagement systems. This role will design and implement contact flows, develop and integrate chatbots, and enhance the agent and customer experience. This position can be based remotely in the U.S. or in our San Diego, CA office with a hybrid work schedule.
Areas of Accountability:
The Amazon Connect Developer has responsibility for the following outcomes:
Competencies for Success:
At PracticeTek we carefully consider a wide range of compensation factors to determine our offers of employment. This includes internal and external market factors as well as your individual experience and skills. These considerations can cause compensation to vary.
PracticeTek is an Equal Opportunity Employer that values employees with a broad cross-cultural perspective. We strive to create an inclusive environment, empower employees, and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state, or local law.
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